Shipping & Returns

At Jashn Collective, we are committed to delivering our exquisite creations to you with the utmost care and efficiency. Our Shipping & Delivery Policy is designed to ensure a seamless experience from the moment you place your order to the moment it arrives at your doorstep. Please review the details below:

1. Shipping Overview

We pride ourselves on delivering premium artificial flowers and decor solutions to our valued clients both domestically and internationally. Each order is handled with the highest level of attention to ensure it arrives in perfect condition.

2. Domestic Shipping (India)

We offer a variety of shipping options within India to cater to your specific needs.

• Standard Delivery (5-7 Business Days):

  • Ideal for those who plan ahead and appreciate our art arriving at a leisurely pace.

• Express Delivery (2-3 Business Days):

  • For those who require our floral elegance in a more timely manner.

• Same-Day Delivery (Bangalore Only):

  • Place your order before 1 PM and receive your items the same day, exclusively for our Bangalore clientele.

Shipping Charges by Order Value

• Orders below ₹5,000: Standard shipping charges apply.
• Orders above ₹5,000: Enjoy complimentary shipping as a token of our appreciation.

3. International Shipping

We offer international shipping to select countries. Delivery timelines and charges vary based on the destination. Please contact our customer service for specific inquiries related to international orders.

4. Order Processing Times

All orders are processed within 1-2 business days. During peak periods, processing may take slightly longer. We will notify you promptly of any delays.

5. Packaging

Our packaging reflects our commitment to sustainability and luxury. Each order is dispatched in premium, eco-friendly packaging that ensures protection while minimizing environmental impact.

6. Tracking Information

Once your order has been shipped, you will receive a confirmation email with a tracking number to monitor your shipment's progress in real-time.

7. Delivery Attempts & Redelivery

In the event that a delivery attempt is unsuccessful, our courier partner will make up to two additional attempts. If delivery fails, the package will be returned to us, and we will contact you to arrange redelivery at an additional cost.

8. Large Installation Delivery & Setup

For large floral installations, we offer specialized delivery and setup services. Our team will coordinate with you to ensure a flawless experience that brings your vision to life.

9. Corporate/Bulk Shipping

For corporate or bulk orders, bespoke shipping solutions are available. Please contact our sales team to discuss your requirements and receive a tailored proposal.

10. Shipping Restrictions

Certain locations may have restrictions due to logistical constraints. We will inform you during the order process if your location is affected.

11. Holiday Shipping Schedule

During festive seasons and holidays, delivery timelines may be extended. We recommend placing your orders in advance to ensure timely delivery.

12. Missing/Damaged Shipment Protocol

In the rare event that your shipment is missing or arrives damaged, please contact our customer service team immediately. We will initiate an investigation and work diligently to resolve the issue swiftly, either by reshipping the items or issuing a refund.

We thank you for choosing Jashn Collective and look forward to adorning your spaces with our luxurious floral creations. For any further assistance, please do not hesitate to contact our customer service team, who are always delighted to assist you.

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Our Commitment to You

At Jashn Collective, we take immense pride in the artistry and quality of our luxury floral installations and home decor pieces. Our creations are designed to bring elegance and beauty into your spaces, and we stand firmly behind the craftsmanship and allure of each product. Your satisfaction is paramount to us, and our returns and exchanges policy is crafted to ensure a seamless and gracious experience.

Return Eligibility

We offer a 7-day return window from the date of delivery for eligible items. If, for any reason, you are not completely satisfied with your purchase, you can initiate a return within this period.

Non-Returnable Items

• Custom/Bespoke Creations: Tailor-made pieces crafted specifically for you.
• Sale Items: Products purchased during sale events are final sale.
• Installed Pieces: Items that have been permanently installed or altered.

Condition Requirements

To be eligible for a return, products must be in their original, unused condition, complete with all packaging, tags, and accessories. We kindly request that they are returned to us in the condition they were received.

Return Process: A Step-by-Step Guide

1. Initiate the Return: Contact our customer service team within 7 days of delivery via email at returns@jashncollective.com with your order number and reason for return.

2. Receive Return Authorization: Our team will review your request and, if eligible, provide you with a Return Authorization Number (RAN) and detailed instructions.

3. Pack Your Item: Securely pack your item in its original packaging along with all accessories and documentation.

4. Ship the Item: Use your preferred shipping service to return the item to the address provided in the return instructions. Please ensure your package is insured and trackable.

5. Confirmation & Processing: Once received, we will inspect the item and notify you of the approval status. Approved returns will be processed promptly.

Exchange Process

If you wish to exchange an item, please follow the return process for your original purchase and place a new order for the desired item. This ensures that the new item is reserved for you.

Refund Methods & Timelines

Refunds will be issued to the original payment method within 7-10 business days of the return approval. Please note that processing times may vary based on your bank or payment provider.

Damaged or Defective Items

We take great care to ensure your items arrive in perfect condition. However, if your item is damaged or defective, please contact us immediately at support@jashncollective.com with photographs and details of the issue. We will arrange for a replacement or refund as per your preference.

Shipping Costs for Returns

Customers are responsible for shipping costs associated with returning items unless the return is due to a defect or error on our part. We recommend using a trackable shipping service.

International Returns

For our esteemed international clients, the return process remains the same. Please note that international shipping fees, duties, and taxes are non-refundable.

Corporate/Bulk Order Returns

For corporate or bulk orders, please get in touch with our dedicated corporate solutions team at corporate@jashncollective.com to discuss return options.

Contact Us for Return Queries

Our dedicated customer care team is here to assist you with any queries or concerns you may have regarding your return. Please feel free to reach out to us at returns@jashncollective.com or call us at +91-XXXXXXXXXX. We are here to help ensure a graceful and satisfactory resolution to any issue you may encounter.

Thank you for choosing Jashn Collective. We are honored to be part of your exquisite spaces and look forward to serving you again.